Troubleshooting Autel Scanner Registration Problems

Autel scanners are powerful diagnostic tools, but registration issues can prevent you from accessing their full functionality. If you're struggling with Autel scanner registration problems, this guide will help you troubleshoot and resolve common issues.

Common Autel Scanner Registration Issues

1.Invalid Serial Number or Registration Password:

Possible causes:

• Enter the wrong registration code Register Password

• Registering a used or pre-registered device

• Attempting to register on the wrong platform

Solutions:

• Your device's serial number and password are located in the About section of the tool's System Settings application.

• Check the SN and password carefully to confirm whether there is any manual entry error.

• Register using the official website: https://pro.autel.com/

• If the device has been registered by someone else, contact Autel customer service to reset the binding

2.Unable to connect to server:

Possible causes:

• Unstable network connection

• DNS setting error

• Autel server is under maintenance

Solution:

• Make sure the device is connected to a stable Wi-Fi network

• Restart the router or change the network

• Check whether you can access other websites to confirm that the Internet is normal

• Try again later to avoid server maintenance period

3.The registration page loads abnormally or freezes:

Possible causes:

• Browser compatibility issues

• Script loading failure

• Regional access restrictions

Solution:

• Use Google Chrome or Microsoft Edge browser

• Clear browser cache and cookies

• Use VPN to try to connect to Autel official website

• Switch computers or devices and try again

How to Register Your Autel Scanner Properly?

1. Visit the website http://pro.autel.com.

2. If you already have an Autel account, log in using your account ID and password.

3. If you are a new member of Autel, please click the "Create Autel ID" button on the left to create an ID.

4. Enter the required information in the input fields and click the Get Verification Code button to get a verification code for email verification.

5. The online system will automatically send a verification code to the registered email address. Enter the code in the verification code field and fill in the other required fields. Read Autel's terms and conditions and click Agree, then click Create Autel ID at the bottom. The product registration screen will appear.

6. The device's serial number and password are located in the "About" section of the System Settings application on the tool.

7. Select your product model, enter the product serial number and password on the product registration screen, and click Submit to complete the registration process

Note: Before registering, please confirm that your network is working properly.

For more detailed registration steps, please refer to the following video link:https://www.youtube.com/watch?v=PlDqGB2ixKk

FAQ

Do I have to register the Autel scanner tool?

Yes.Registering your Autel scanner enhances its functionality by enabling software updates, language customization, log uploads for technical support, access to online features, remote desktop capabilities, and more.

How to find the device serial number and registration password?

To register your Autel diagnostic instrument, please go to the product registration page, find the serial number and registration password in the tool "About" page and fill in and submit.

If your device cannot be turned on, you can obtain the serial number by checking the label on the back of the machine, contact the Autel technical support team, and they will send you the corresponding registration password from the server based on the serial number you provided to complete the activation.

Do I also need to register an "Autel ID" if I am a handheld tool code reader?

Autel handheld scanner code readers receive lifetime free software updates, and registering an "Autel ID" is for better software system support.

How do I register my used Autel scanner?

Each Autel diagnostic instrument is equipped with a unique serial number as an identification. If you purchase a second-hand Autel device, you need to contact the official customer service to transfer and register the device.

Obdprice Store sells are brand new, original, and authentic Autel diagnostic instruments, ensuring that each device enjoys a complete official warranty service.

Warm reminder: There may be registration and after-sales problems when purchasing second-hand equipment. It is recommended to purchase new equipment through official authorized channels to obtain the best user experience and complete after-sales service guarantee.

Still Having Issues? Contact Autel Support

If none of the solutions above work, your best option is to contact Autel's technical support team directly.

Autel Support Options:

• Email: ussupport@autel.com

• Phone: Check your local Autel website for regional support numbers

• Social Media: Reach out via Autel's official Facebook or YouTube channels