How to Upload Autel Scanners Logs Step by Step

Autel scanners have various models, suitable for various scenarios. But as you know, all machines do not always work properly, and there may be a problem at some point.

So what should we do when the Autel scanner encounters some problems? Why do we need to upload the Autel scanners log? When do we need to upload the Autel log? And how do we upload the log? Today, we will answer these questions for you.

Reasons for Uploading Autel Scanner Logs

While using the Autel OBD2 scanner, you may encounter some issues. If you encounter any problems, please contact the customer service staff of the channel you purchased from immediately. They will do their best to assist you. Sometimes you may need to upload the Autel log.

This is because our customer service staff are not professional repair technicians. With the Autel log you upload, Autel's R&D staff can quickly analyze the problem you encountered and provide you with a solution. Professional work should be handled by professionals, which will undoubtedly improve your problem-solving efficiency.

Possible Problems with Autel Scanners

1. Reset service failed
2. Failure during diagnosis
3. Uncertain diagnostic path
4. After unlocking the security gateway, it cannot be used normally
5. VCI cannot connect normally
6. Problems with the Autel scanner itself, such as frequent freezes or failure to charge

The above problems may be relatively common problems. Whether you encounter the above problems or some other problems, you can upload the Autel log. After seeing it, our R&D staff will help you solve the problems you encounter and help you better use the Autel scanner.

Selecting the wrong menu may cause the software to fail to function.

How to Upload Autel Scanners Logs

Your operation logs are the most representative information about your equipment. Through logs, our technicians can immediately understand your equipment failure and provide technical support to help you resolve the problem.

On Autel tablets, logs are usually divided into two categories: application logs (car logs) and system logs (Maxitool logs); on computers, there are PC Suite logs.

So how do you upload logs? Here are the specific steps:

Application Log (Car Log) Upload Steps

If you have problems performing vehicle software functions, upload application logs, primarily using the Diagnostics and Service apps. In short, if the problem occurs after connecting to the vehicle, you need to upload the vehicle logs.

• Step 1: Make sure all software and lower computer updates have been completed.
• Step 2: Having trouble using diagnostics or service features.
• Step 3: Click the Data Log icon and select the type of problem you are experiencing.

Click the Autel Data Log icon

• Step 4: Fill in the information in detail and select Send.
• Step 5: Open the data manager and select "feedback" to view the developer's response
• Step 6: Resolve the issue based on the developer's response, or download the patch file they sent.

This is the procedure you should follow when you encounter a problem. Of course, the Autel scanner will automatically save the last 20 operation records, and you can also upload them directly in the data management menu. If you forget to save while filling in the information, you can choose to continue filling in the data management menu without feedback.

You can refer to the following video to upload Autel scanner logs:

Steps for uploading Autel system logs (Maxitool logs)

If you encounter problems before communicating with the car, upload the system log.

• Step 1: Select Maxitool in the home menu to enter
• Step 2: Click LOG to enter the log collection page
• Step 3: Select Start to collect logs
• Step 4: Click Upload to complete the process.

Steps to upload Autel scanners system logs

You can refer to the following video to upload Autel scanner system logs:

Autel Scanner VCI Log Upload Steps

If you are unable to communicate with the vehicles, open maxitool, go to the VCI Settings page and set the log level to Enhanced. If the switch cannot be turned on, it means that the corresponding module is not supported. You can ignore it. Then return to the execution function and upload the System log.

VCI Log Upload Steps

Upload Logs From PC

PC SUITE will also record logs. You can upload them as shown below, or you can manually export and submit them. File path: C:\Program Files (x86)\Autel\PassThru\Maxi PC Suit\MyLog

Illustration of the steps for uploading logs on the computer

Summary

Uploading Autel logs is the fastest way to troubleshoot issues that arise while using your Autel scanner. Our expert team can assist you with problem resolution and provide timely feedback on your questions.

We hope the log uploading process described above is helpful. If you have any further questions, please contact our customer service team using the card below.